Privacy Policy

AXTES™ ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you use our website, products, and services (including RESPONX and IQ by AXTES).

1. Information We Collect

We collect information to provide better services to our customers and users:

• Account Data: Name, email address, phone number, company name, and payment information when you register for our services.
• Usage Data: IP address, browser type, pages visited, and time spent on our platform.
• Communication Data: Messages, prompts, and interactions routed through our AI agents and WhatsApp infrastructure to provide the service.

2. How We Use Your Information

We process your information for the following purposes:

• To provide, operate, and maintain our products (RESPONX, IQ by AXTES).
• To process transactions and manage billing.
• To improve our AI models, automation workflows, and user experience.
• To send technical updates, security alerts, and support messages.

3. Data Sharing and Sub-Processors

We do not sell your personal data. We share information with trusted third-party service providers to operate our business:

• Meta / WhatsApp: For sending and receiving WhatsApp Business API messages.
• AI Providers (e.g., OpenAI, Google Cloud): To power conversational AI and workflow automation. We never allow these providers to use your data to train their public models.
• Payment Gateways (e.g., Stripe, Razorpay): To securely process transactions.

4. Data Security

We implement enterprise-grade security measures, including encryption in transit and at rest. For enterprise clients, we offer private cloud or on-premise deployments to ensure strict data sovereignty and compliance.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at privacy@axtes.com.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at AXTES™, India. Email: hello@axtes.com.