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Frequently Asked Questions

Questions worth answering up front.

Everything you need to know about AXTES™, RESPONX, and IQ by AXTES. Can't find what you're looking for? Just reach out.

What exactly is RESPONX?

RESPONX is our complete WhatsApp & Business Messaging platform built on the official Meta API. It handles automation, CRM, team inbox, broadcasts, and payments, letting businesses run their entire customer lifecycle inside one chat window.

How is IQ by AXTES different?

IQ by AXTES is our broader AI automation platform. While Chat MyBiz focuses on WhatsApp, IQ.AX builds custom AI agents, voice agents, and workflow automations that connect across all your business tools (CRM, ERP, email, etc.).

Do we need technical staff to manage this?

No. We handle the heavy lifting during development and integration. The platforms are designed to be user-friendly for non-technical staff, and we provide full training and documentation during handover.

How secure is the data?

Enterprise-grade security is built into everything we do. We offer private cloud or on-premise deployments for large organizations, with full encryption, compliance, and audit logs. We never train public models on your private data.

What does a typical engagement look like?

It starts with a free 30-min consultation to map high-ROI use cases. From there, we move through strategy, design, development, and testing. Most deployments go live within 4 to 8 weeks depending on complexity.

Can you integrate with our existing CRM?

Yes. IQ by AXTES is built to be model-agnostic and infrastructure-serious. We connect to 200+ apps so triggers automatically create actions across your existing stack, including HubSpot, Salesforce, Zoho, and custom internal databases.

Do you support voice agents and phone calls?

Absolutely. The IQ.AX platform includes low-latency voice AI for inbound and outbound calls, sounding completely human. It's perfect for automating appointment booking, reminders, and Tier-1 support over the phone.